Effective Date: January 1, 2026
Last Updated: January 1, 2026
1. Acknowledgment and Acceptance of Agreement
1.1. This Cramland Software Terms of Service and User Agreement (this “Agreement”) is a legally binding contract between you (the “User” or “You”) and Cramland Education Limited (“Company,” “We,” “Us,” or “Cramland”).
1.2. This Agreement governs your access to and use of the Cramland official website (www.cramland.com), mobile applications, client software, and the associated online learning platform and services (collectively, the “Software” or “Cramland Platform”), whether as a visitor or as a registered user of paid or free services.
1.3. IMPORTANT NOTICE: BEFORE REGISTERING, LOGGING IN, ACCESSING, OR USING ANY FEATURE OF THE SOFTWARE, YOU MUST CAREFULLY READ AND UNDERSTAND ALL TERMS OF THIS AGREEMENT, PARTICULARLY THOSE CONCERNING YOUR RIGHTS, OBLIGATIONS, LIMITATIONS OF LIABILITY, AND REMEDIES FOR BREACH. IF YOU DO NOT AGREE TO ANY PART OF THIS AGREEMENT, YOU MUST IMMEDIATELY CEASE ALL ACCESS AND USE OF THE SOFTWARE. YOUR FIRST USE OF THE SOFTWARE, REGISTRATION OF AN ACCOUNT, OR CLICKING “I AGREE” CONSTITUTES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY ACCEPT ALL TERMS AND CONDITIONS OF THIS AGREEMENT, AS WELL AS ANY RULES AND POLICIES PUBLISHED BY THE COMPANY FROM TIME TO TIME (INCLUDING BUT NOT LIMITED TO THE Privacy Policy AND Copyright Statement), AND YOU AGREE TO BE BOUND BY THEM.
1.4. Special Protection for Children and Adolescent Users
1.4.1. We attach great importance to the personal data protection and safe online environment for minor users, particularly those under eighteen (18) years of age (hereinafter referred to as “Minor Users”). If you are a Minor User, you may only use the Software under the guidance of your parent(s) or legal guardian(s) (hereinafter “Guardian”) after they have understood and consented to this Agreement and our Privacy Policy.
1.4.2. In line with common practices in Hong Kong and internationally, we will implement differentiated Guardian consent verification measures based on your age:
* If you are under 14 years of age, we expect and encourage you to ensure your Guardian is aware of and consents to your registration or use of core features requiring submission of personal data.
* If you are 14 years of age or older but under 18, we recommend that you use the Software with your Guardian’s guidance in understanding our terms of service.
1.4.3. To verify Guardian consent, we may require you or your Guardian to provide relevant contact information or employ other reasonable verification methods. We reserve the right to restrict Minor Users who have not passed reasonable verification from accessing certain features involving payments or community interaction.
1.4.4. The Guardian bears primary responsibility for educational guidance, instructing the Minor User on the proper use of the Software, and managing their usage time and content. We have implemented technical measures (e.g., parental dashboard, content filtering) to assist Guardians in this management.
1.4.5. If we reasonably believe an account is being used by a Minor User without Guardian consent, we will not immediately terminate the account. Instead, we will first take measures such as restricting transactions, disabling community features, or suspending the account, and will attempt to contact the Guardian through reasonable channels. If contact cannot be established over an extended period, we reserve the right to ultimately terminate the service.
2. Account Registration and Management
2.1. Account Creation: You may browse certain public content of the Software without registration. To use personalized services (e.g., study plans, progress tracking, community interaction), you must register an account and provide true, accurate, complete, and up-to-date personal information. You are solely responsible for the authenticity and legality of the information provided.
2.2. Account Security: You are responsible for safeguarding your account name, password, and any verification information. You agree to accept full legal responsibility for all activities conducted through your account (whether authorized by you or not). You must notify the Company immediately upon discovering any unauthorized use of your account or any security breach. The Company shall not be liable for any loss or damage arising from your failure to comply with this security obligation.
2.3. Account Use: You undertake not to lend, transfer, gift, or share your account with any third party. The Company reserves the right, in its sole discretion, to refuse, suspend, or terminate any account suspected of misuse, sharing, bad faith, or violation of this Agreement.
2.4. Account Termination: You may apply to deactivate your account at any time via account settings or by contacting customer service. The Company also has the right to suspend or terminate your account under specific circumstances as set forth in Section 8 of this Agreement. Upon termination, your right to use the Services ceases immediately. The Company is under no obligation to retain or disclose any content from your account.
3. Software Services Content and Rules of Use
3.1. Service Description: The Cramland Platform aims to provide personalized online learning tutoring, practice question banks, simulated tests, and related educational support services (the “Services”) through gamified design (e.g., “Conquest Map,” “Achievement System”) and intelligent tools (e.g., “Cramland Engine”). Specific service content is subject to what is actually provided by the Software.
3.2. License Grant: Subject to your compliance with this Agreement, the Company grants you a personal, non-transferable, non-exclusive, revocable, limited license to access and use the Software and Services for non-commercial purposes only.
3.3. User Conduct Guidelines. You agree to use the Services in compliance with all applicable laws and regulations of the Hong Kong Special Administrative Region and shall not engage in any of the following activities:
* (a) Upload, post, transmit, or share any content that is illegal, defamatory, insulting, obscene, violent, fraudulent, infringing on others’ intellectual property or privacy rights;
* (b) Unauthorized access, interference, disruption, or attempts to breach any system, server, network, or security measure of the Software;
* (c) Use the Software for any form of advertising, promotion, multi-level marketing, or spam;
* (d) Use any automated program, bot, crawler, data mining tool, etc., to interfere or attempt to interfere with the normal operation of the Software;
* (e) Copy, modify, reverse engineer, decompile, disassemble any part of the Software, or create derivative works thereof;
* (f) Engage in any activity that may harm the rights and interests of the Company, other users, or any third party, or that violates public order and morals.
3.4. Learning Data and Outcomes: The ownership of learning data generated during your use of the Services (e.g., practice records, scores, learning trajectories) resides with the Company, but we undertake to protect it in accordance with our Privacy Policy. You understand and agree that the learning advice, predicted scores, and study plans provided by the Services are for reference only based on algorithmic models and do not constitute a promise or guarantee of any examination result. Your academic success ultimately depends on various factors including personal effort.
4. Intellectual Property Statement
4.1. Platform Intellectual Property: All content contained in or provided by the Software and Services, including but not limited to software code, interface design, logos, the “Cramland” brand, graphics, text, images, audio, video, learning materials, question banks, course structures, data analysis models, and related intellectual property rights (including copyrights, trademarks, patents, trade secrets), are owned by the Company or its licensors. All rights not expressly granted herein are reserved by the Company.
4.2. User Content: For any content you upload or post on the Software (“User Content”), you warrant that you own the necessary rights or have obtained authorization. You grant the Company a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, and display such User Content for the purpose of operating, promoting, and improving the Services. You bear full legal responsibility for your User Content.
4.3. Respect for Intellectual Property: You may not copy, distribute, publish, display, license, or create derivative works of any content from the Software in any form without the prior written consent of the Company. If you believe content on the Software infringes your intellectual property rights, please contact us as specified in Section 9.
5. Fee-Based Services and Refund Policy
5.1. Fee-Based Services: Certain services (e.g., premium courses, one-on-one tutoring, specific question banks) require payment. All fees, payment methods, and cycles will be clearly displayed on the purchase page. You must pay the corresponding fees at the listed prices. All fees are quoted in Hong Kong Dollars (HKD).
5.2. Payment: You may complete payments through third-party payment channels supported by the Software. The payment process is governed by the terms of those third-party payment service providers. The Company currently does not store your complete payment card information.
5.3. Refund Policy: Given that the Services constitute digital content and online services, once service provision has commenced (e.g., course access is enabled, account is activated), fees paid are generally non-refundable, unless otherwise mandated by law or a specific service page explicitly offers a “cooling-off period” commitment. Specific refund rules will be clearly stated at the point of purchase. If the Services cannot continue due to a material fault attributable to the Company, we will negotiate a resolution based on the actual circumstances.
6. Privacy Protection
We highly value your personal data privacy. The manner in which we collect, use, store, and disclose your personal data is governed by our Privacy Policy. The Privacy Policy forms an integral part of this Agreement. Please read the Privacy Policy carefully before using the Services.
7. Disclaimer and Limitation of Liability
7.1. “As Is” Basis: THE SOFTWARE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, COMPLETENESS, AND NON-INFRINGEMENT.
7.2. Service Interruption and Changes: The Company reserves the right to suspend, interrupt, or change part or all of the Services for scheduled maintenance, upgrades, or other reasons without prior notice and without liability.
7.3. Liability Cap: IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA LOSS, LOSS OF GOODWILL) ARISING FROM OR RELATED TO THIS AGREEMENT OR THE USE OF THE SOFTWARE. THE COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL FEES YOU HAVE PAID TO THE COMPANY FOR THE SERVICE GIVING RISE TO THE CLAIM.
7.4. Force Majeure: The Company shall not be liable for any failure or delay in service resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, government actions, epidemics, or interruptions in telecommunications or network services.
8. Breach and Termination of Agreement
8.1. Remedies for Breach: If the Company reasonably believes you have breached any provision of this Agreement, we may, without prior notice, take one or more of the following actions: (a) issue a warning; (b) remove offending content; (c) suspend or restrict your access to part or all of the Services; (d) suspend or permanently terminate your account.
8.2. Termination: You may stop using the Services at any time. The Company may also terminate the provision of services to you for any reason upon thirty (30) days’ prior notice. Following termination of an account for any reason, the provisions of Sections 4 (Intellectual Property), 6 (Privacy Protection), 7 (Disclaimer and Limitation of Liability), 9 (Governing Law and Dispute Resolution), and 10 (Miscellaneous) shall survive.
9. Governing Law and Dispute Resolution
9.1. Governing Law: The formation, validity, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the Hong Kong Special Administrative Region.
9.2. Dispute Resolution: Any dispute arising from or relating to this Agreement shall first be attempted to be settled through friendly negotiation. If negotiation fails, either party may submit the dispute to the Hong Kong International Arbitration Centre (“HKIAC”) for arbitration in accordance with the HKIAC Administered Arbitration Rules in force at the time of applying for arbitration. The seat of arbitration shall be Hong Kong. The language of the arbitration shall be Chinese. The arbitral award shall be final and binding on both parties.
10. Miscellaneous
10.1. Severability: If any provision of this Agreement is held to be invalid or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the validity and enforceability of the remaining provisions shall not be affected.
10.2. Notices: The Company may provide notices via announcements on the Software, in-site messages, the email address you provided, or postal mail. Notices shall be deemed delivered upon sending.
10.3. Entire Agreement: This Agreement (including the various rules and policies issued by the Company from time to time) constitutes the entire agreement between you and the Company regarding the use of the Software and Services and supersedes all prior oral or written communications and understandings.
10.4. Right to Amend Terms: The Company reserves the right to modify or update this Agreement at any time. The amended agreement will be posted on the Software with an updated date. If the amendments involve substantial rights and obligations, we will provide reasonable notice (e.g., system notification, email). Your continued use of the Services after such notice constitutes your acceptance of the amended agreement. If you do not agree to the amendments, you must stop using the Services and apply to deactivate your account.
If you have any questions, please contact us at:
Aisbe AI Limited
Address: West Wing, 822 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, Hong Kong
Email: support@cramland.com